Terms and Conditions

1. Introduction and acceptance of terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you", "User", or "Customer") and LIVEHOPPER EURL ("Livehopper", "we", "us", or "our"), established in France at Chez Sofradom, 131 Boulevard Carnot, 78110 Le Vésinet. Our company information is set out in Section 3.

These Terms govern your access to and use of: (a) the Grengin software made available by us in source code, binary, container, or virtual machine image form (the "Software"); (b) the website at grengin.com and its sub-domains (the "Website"); (c) Managed Hosting, technical support, training, professional services, or other paid services we offer (collectively, the "Paid Services"); and (d) any community, discussion, issue-tracking, or contribution channels we operate (the "Community Channels"). The Software, Website, Paid Services, and Community Channels are referred to collectively as the "Offerings".

You accept these Terms by any of the following actions: (i) creating an account on the Website or for any Paid Service; (ii) clicking an "I Agree" or equivalent affirmative-acceptance control; (iii) signing an order form that incorporates these Terms by reference; or (iv) accessing or using any Community Channel. If you do not agree to these Terms, you must not access or use the Website, a Paid Service, or a Community Channel. Your use of the open-source Software itself is governed by the applicable software licence described in Section 4.

If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity, in which case "you" and "Customer" mean that entity. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) and have full legal capacity to contract. Grengin is intended for businesses and professional developers; it is not directed at children, and we do not knowingly contract with persons under 18.

These Terms operate in addition to the Apache License 2.0 published by Perter. That licence governs your rights to use, copy, modify, and distribute the Software. These Terms govern the Website, Paid Services, Community Channels, billing, liability, governing law, and dispute resolution.

2. Definitions

In these Terms, the following capitalised terms have the meanings given below.

"Cloud Marketplace" means AWS Marketplace, the third-party online marketplace through which we publish the official Grengin VM Image.

"Cloud Provider" means Amazon Web Services, Inc. and its affiliates ("AWS"), which provides AWS Marketplace and the underlying infrastructure used for the official Grengin VM Image and Managed Hosting.

"Cloud Provider Services" means the underlying infrastructure, platform, marketplace, billing, and other services that a Cloud Provider supplies to you under your separate agreement with that Cloud Provider, including without limitation compute, storage, networking, identity and access management, key management, and metering.

"Software Licence" means the Apache License 2.0 published by Perter with current Grengin releases and at the Grengin repository.

"Contribution" means any source code, documentation, configuration, artwork, comment, suggestion, bug report, feature request, or other material that you submit to a Community Channel or any Grengin source-code repository.

"Customer Data" means any data, content, configurations, or information that you or your end users input into, store on, transmit through, or generate using the Software or any Paid Service.

"Documentation" means the user manuals, technical documentation, and other written materials that we make available for the Software, as updated from time to time.

"Effective Date" means the date you first accept these Terms in accordance with Section 1, or the date stated on an Order Form, whichever is later.

"Managed Hosting" means managed hosting by Grengin: our Paid Service under which Livehopper (or its designated sub-processor) operates a Grengin instance on infrastructure managed by Livehopper on your behalf.

"Order Form" means an ordering document, online checkout, or marketplace transaction record under which you procure a Paid Service.

"Perter" means Perter Technology Solutions Private Limited, the developer, copyright owner, and publisher of the open-source Software.

"Privacy Policy" means the document published at our Privacy Policy, as amended from time to time.

"Software" has the meaning given in Section 1, and includes any updates, upgrades, patches, or new versions we make available, but excludes any third-party software (including operating-system components and Cloud Provider Services) bundled with or required by the Software.

"Technical Support" means a Paid Service under which Livehopper provides response to your technical queries and issues with the Software in accordance with a published support policy or written agreement.

"VM Image" means a virtual machine image, container image, machine image, AMI, or similar packaged distribution of the Software that we publish on a Cloud Marketplace.

3. About us — company information

LIVEHOPPER publishes the following information under article 6-III of the French LCEN, article 5 of EU Directive 2000/31/EC, and the UK E-Commerce Regulations 2002 where applicable.

3A. Livehopper and Perter

LIVEHOPPER EURL publishes grengin.com and contracts with customers for Paid Services. Perter Technology Solutions Private Limited develops, owns the copyright in, and publishes the open-source Software under the Apache License 2.0.

4. The Software and the Apache License 2.0

4.1 Open-source licensing

Current releases of the Software are made available by Perter, the licensor, under the Apache License 2.0. Livehopper grants no rights in the Software code. The full licence text, NOTICE file, and source code are published in the Grengin repository.

4.2 Your software rights

The Apache License 2.0 permits use, copying, modification, embedding, redistribution, resale, and hosting for third parties, including commercial use, without a revenue threshold or separate commercial licence. When redistributing the Software, follow the requirements in Section 4 of the Apache License 2.0, including retaining the licence and notices and identifying modified files.

4.5 Trademarks

• The Apache License 2.0 does not grant rights to use the Grengin name, logo, or other trademarks except as required for reasonable and customary description of the origin of the Software. Forks and third-party services must use their own branding. Truthful references such as "based on Grengin" or "compatible with Grengin" are permitted. See our Trademark Policy.

4.6 Cloud Provider terms apply in addition

Your use of the Grengin VM Image deployed through AWS Marketplace also subjects you to the terms of your separate agreement with AWS, including the AWS Customer Agreement and applicable AWS Marketplace terms. We are not a party to that agreement.

5. VM image on AWS Marketplace

5.1 Distribution model

We publish the official Grengin VM Image only on AWS Marketplace. When you launch or subscribe to that image, you enter into a relationship with AWS for the underlying infrastructure and a relationship with us for the image distribution and, if applicable, any Paid Service running on it. Perter licenses the Software under the Software Licence. We do not publish Grengin VM Images through any other cloud marketplace.

5.2 Allocation of responsibility

Livehopper is responsible only for the Software image we publish. The Cloud Provider is solely responsible — under your separate agreement with that Cloud Provider — for the Cloud Provider Services, including:

• The availability, performance, and security of compute, storage, networking, and identity services;
• Billing, invoicing, currency conversion, refunds, taxes, and metering of Cloud Provider Services;
• Service-level commitments, outages, and credits relating to the Cloud Provider Services;
• The configuration and security of your cloud account, IAM policies, encryption keys, snapshots, and network controls; and
• Data residency arising from your choice of region or zone.

5.3 Charges are separate

Cloud Provider charges are separate from any fees we may charge for Paid Services. We do not control, set, or receive Cloud Provider charges, and we are not liable for them. You are solely responsible for monitoring your Cloud Provider consumption and bills.

5.4 Cloud Provider not a party

The Cloud Provider is not a party to these Terms, makes no warranty as to the Software, and has no liability under these Terms. Where you procure a Paid Service through a Cloud Marketplace, the Cloud Provider acts solely as a transactional or billing agent in accordance with its marketplace rules. Any conflict between these Terms and a Cloud Marketplace's mandatory buyer rules (for example, a marketplace cancellation or refund policy) will be resolved in favour of the marketplace's mandatory rules to the extent strictly required, with the remainder of these Terms continuing in full force.

5.5 Customer responsibility for the deployment

You are solely responsible for sizing, configuring, monitoring, patching the operating-system layer of, backing up, and securing access to the AWS resources on which your self-hosted Grengin instance is deployed. This responsibility does not apply to the underlying infrastructure we operate as part of Managed Hosting. We do not have access to your self-hosted AWS account or to the data processed by the Software inside it unless you separately grant us access.

6. Eligibility and account registration

6.1 Eligibility

The Offerings are available to businesses and professionals only.

You may use the Offerings only if you (a) are at least 18 years of age (or the age of majority in your jurisdiction, if higher), (b) have full legal capacity to contract under your applicable law, (c) are not barred from receiving the Offerings under applicable export controls, sanctions, or other laws, and (d) accept and comply with these Terms.

6.2 No account required for the Software

No Livehopper account is required to download, use, modify, or distribute the open-source Software. You may, however, need an account with a relevant Cloud Provider, GitHub, or another third party to use that party's services.

6.3 Accounts for Paid Services and Website features

To purchase a Paid Service, contribute to certain Community Channels, or use certain Website features, you must register an account and provide accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us at hello@grengin.com promptly upon learning of any unauthorised use of your account.

6.4 Verification and refusal

We may verify the information you provide and, in our reasonable discretion, refuse, suspend, or terminate accounts where information is inaccurate, incomplete, or where we have a reasonable belief of misuse, fraud, or breach of these Terms.

7. Paid Services — Technical Support and Managed Hosting

7.1 Currently offered Paid Services

We currently offer two Paid Services: Technical Support and Managed Hosting. Detailed descriptions, scope, and pricing for each Paid Service are published at our pricing page or set out in an Order Form. Any future Paid Service will be governed by these Terms together with any additional service-specific terms we publish or agree with you in writing.

7.2 Order, fees, and currency

Fees for Paid Services are payable as specified on the Order Form, the pricing page, or the Cloud Marketplace listing. Unless otherwise agreed in writing, all fees are payable in advance, are non-refundable except as required by mandatory law (see Section 7.6), and are stated exclusive of all applicable taxes (see Section 7.5).

7.3 Subscription term and renewal

Unless otherwise stated on the Order Form, Paid Services are provided on a subscription basis. Subscriptions auto-renew for successive periods equal to the initial term unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current term. You may cancel an online subscription at any time using the same medium in which you signed up; instructions are provided in your account dashboard and in the post-purchase acknowledgement email.

7.4 Service levels

Unless a written service-level agreement (SLA) is signed between you and us or published for a Paid Service, all Paid Services are provided on a commercially reasonable best-effort basis only, with no committed availability, response, or resolution times. No SLA applies to the open-source Software itself.

7.5 Taxes

All fees are exclusive of applicable taxes, levies, and duties. French value-added tax (VAT) applies where required; EU reverse-charge rules apply where applicable. Other applicable taxes may include UK VAT, U.S. state and local sales/use tax, Canadian GST/HST/PST/QST, and Australian GST. We will charge applicable taxes in addition to the stated fee. Where you are required by law to deduct withholding tax from a payment to us, you must provide the relevant tax certificate within statutory timelines and gross up the payment if so required by the Order Form.

7.6 Refunds

Refund policies are set out at our pricing page and on each applicable Cloud Marketplace listing. Statutory rights to a refund or rescission that cannot be excluded by law (see Sections 14, 15, and 19) are not affected.

7.7 Suspension for non-payment

We may suspend a Paid Service if any undisputed fee is more than thirty (30) days overdue, on at least seven (7) days' prior written notice. Suspension does not relieve you of the obligation to pay accrued fees.

8. Acceptable Use Policy for services

You must not use the Website, a Paid Service, or a Community Channel, and must not permit any third party to use those services, to:

1. Violate any applicable law, regulation, sanction, court order, or third-party right;
2. Infringe any patent, trademark, copyright, trade secret, or other proprietary right;
3. Host, display, upload, modify, publish, transmit, store, update, or share any content that is obscene, paedophilic, harmful to a child, defamatory, harassing, threatening, or that promotes enmity on the basis of religion, caste, race, ethnicity, gender, or any other protected characteristic;
4. Host, display, upload, transmit, or share any content that threatens the unity, integrity, defence, security, or sovereignty of any country, friendly relations between States, or public order, or that incites the commission of any cognisable offence;
5. Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
6. Knowingly communicate misinformation, or content that is patently false or misleading and is published with intent to mislead, harass, or cause injury for financial gain;
7. Transmit or distribute any virus, worm, ransomware, or other malicious code, or any code designed to interrupt, destroy, or limit the functionality of any computer resource;
8. Circumvent, disable, or interfere with security, authentication, rate-limiting, or other technical-protection features of a Website or Paid Service;
9. Reverse engineer, decompile, or disassemble any proprietary component of a Paid Service, except to the extent permitted by mandatory law;
10. Probe, scan, or test the vulnerability of the Offerings, or breach any security or authentication measure, except under a documented responsible-disclosure programme.

We reserve the right to investigate suspected breaches and to suspend or terminate access where reasonably necessary, and we will cooperate with lawful requests from courts and competent authorities.

9. Intellectual property

9.1 Our intellectual property

Perter owns the copyright in the original Software. Livehopper owns the Website, its Documentation, and the Grengin trademarks. Grengin is a trademark of LIVEHOPPER, registration pending at INPI. Your rights in the Software are granted by the Apache License 2.0, and you retain the rights you hold in your own modifications and contributions. Except for those express software rights and the rights needed to use a Paid Service, no licence to our other intellectual property is granted by implication, estoppel, or otherwise.

9.2 No implied trademark licence

The Apache License 2.0 does not grant rights to use the "Grengin" trademarks, logos, or trade dress beyond reasonable and customary description of the Software's origin. Forks and third-party services must use their own branding. See our Trademark Policy for permitted truthful references and other uses.

9.3 Customer Data and configurations

You retain all right, title, and interest in and to your Customer Data and your specific configurations of the Software. You grant us only the limited, non-exclusive licence necessary to provide the Paid Services to you (for example, to access logs you submit with a support ticket, or to operate your Managed Hosting instance on your behalf).

9.4 Feedback

If you provide us with feedback, comments, or suggestions about the Offerings, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable licence to use that feedback for any purpose, without any obligation to you.

10. User content and data

10.1 Customer Data on your infrastructure

Where you self-host the Software (including via the AWS Marketplace image in your own AWS account), Customer Data resides on infrastructure controlled by you. We do not access Customer Data on your self-hosted instance unless you grant us access, for example by attaching logs to a support ticket. Managed Hosting is the exception: Livehopper operates that infrastructure and processes Customer Data as described in these Terms, the Privacy Policy, and the DPA.

10.2 Data shared with us

Data you share with us — including registration details, billing information, support tickets, error reports, telemetry (where enabled), and Community Channel posts — is processed in accordance with our Privacy Policy at our Privacy Policy, which is incorporated into these Terms by reference.

10.3 Your responsibility for Customer Data

You are solely responsible for the lawfulness, accuracy, and integrity of Customer Data, for obtaining all necessary consents and notices required to process it, for backing it up, and for complying with all data-protection, export-control, and content laws applicable to it. We have no obligation to monitor Customer Data, but may remove or disable access to content where required by law or by these Terms.

11. Privacy and data protection

11.1 Privacy Policy and data controller

Personal data we collect directly is processed by Livehopper as the data controller, data fiduciary, or equivalent under applicable law. Our Privacy Policy at our Privacy Policy describes what we collect, the legal basis for processing, retention, your rights, and how to exercise them.

11.2 Multi-jurisdictional compliance

We design our personal-data practices to comply with the following laws as applicable to you:

• European Union and France — Regulation (EU) 2016/679 (the GDPR), the French Loi Informatique et Libertés, and the e-Privacy Directive 2002/58/EC as transposed nationally;
• United Kingdom — the UK General Data Protection Regulation and the Data Protection Act 2018;
• United States — California — the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civ. Code §§ 1798.100 et seq.), and the "Shine the Light" law (§ 1798.83);
• Canada — the Personal Information Protection and Electronic Documents Act (PIPEDA), the Quebec Act respecting the protection of personal information in the private sector ("Law 25"), and substantially similar provincial laws;
• Australia — the Privacy Act 1988 (Cth) and the Australian Privacy Principles;
• New Zealand — the Privacy Act 2020 and the Information Privacy Principles;
• Singapore — the Personal Data Protection Act 2012; and
• India — sub-processor jurisdiction — applicable data-protection law governs Perter's activities as a sub-processor.

11.3 International transfers

Personal data is processed in the European Union. Perter may access personal data from India as a sub-processor under the European Commission's Standard Contractual Clauses. Further processing and transfer details are set out in the Privacy Policy and Data Processing Agreement.

11.4 Privacy contact

The contact details of our privacy contact are set out in Section 25.3.

11.5 California "Do Not Sell or Share" and sensitive personal information

We do not sell or share personal information of California residents for cross-context behavioural advertising as those terms are defined under the CPRA, and we honour Global Privacy Control signals. A "Your Privacy Choices" / "Do Not Sell or Share My Personal Information" link is provided on our Website homepage as required by Cal. Civ. Code § 1798.135.

12. Third-party services

The Offerings may interoperate with, link to, or rely on services operated by third parties — including Cloud Providers, GitHub, payment processors (such as Stripe or others), email providers, analytics providers, and identity providers. Your relationship with each third party is governed by that third party's own terms, and we are not responsible for the availability, content, security, or terms of any third-party service. Inclusion of, or interoperability with, a third-party service does not imply endorsement.

13. Contributions and Community Channels

13.1 Code contributions

No contributor agreement is required. In accordance with Section 5 of the Apache License 2.0, unless you explicitly state otherwise, a Contribution intentionally submitted to Perter for inclusion in the Software is provided under the Apache License 2.0 without additional terms. You represent that you have the right to submit your Contribution.

13.2 Community Channel posts

When you post to a public Community Channel (including GitHub issues, pull requests, discussion forums, Discord servers, or comment sections), you grant Livehopper a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable licence to use, reproduce, modify, display, distribute, and create derivative works from your post, and to incorporate it into the Offerings or related materials, in any media now known or later developed.

13.3 Moderation

We may moderate, edit, or remove any Community Channel post that breaches these Terms, the Acceptable Use Policy, or any community guidelines we publish. We exercise this discretion under United States Communications Decency Act § 230(c) where applicable; nothing in this Section creates an enforceable promise to moderate any specific content or in any particular way.

13.4 No employment or compensation

Contributions are made voluntarily. They do not create any employment, partnership, agency, or fiduciary relationship, and confer no right to compensation.

14. Disclaimers and warranties

14.1 "AS IS"

To the maximum extent permitted by applicable law, the Software is provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise. The Apache License 2.0 contains the applicable warranty disclaimer and limitation of liability for the open-source Software.

14.2 Paid Services

We will provide Paid Services with reasonable care and skill. Subject to that, and to the extent permitted by applicable law, all other warranties — including any warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, uninterrupted or error-free operation, or compatibility with any particular configuration — are excluded. We do not warrant that the Offerings will meet your requirements, that defects will be corrected, or that the Offerings are free of viruses or harmful components.

14.3 Mandatory rights

Sections 14.1 and 14.2 do not exclude or restrict any right that cannot be excluded under mandatory law applicable to you.

15. Limitation of liability

15.1 Excluded losses

To the maximum extent permitted by applicable law, in no event will Livehopper, its affiliates, officers, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data, however caused and on any theory of liability (whether in contract, tort including negligence, breach of statutory duty, or otherwise), even if advised of the possibility of such damages.

15.2 Liability cap

To the maximum extent permitted by applicable law, Livehopper's aggregate liability arising out of or relating to the Offerings and these Terms in any twelve-month period is capped at the greater of (a) the fees you actually paid to Livehopper for the relevant Paid Service in the twelve months preceding the event giving rise to the claim, and (b) one hundred euros (EUR 100). Where no fees have been paid, the cap is the amount in (b).

15.3 Carve-outs from the cap and exclusions

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including:

• Liability for death or personal injury caused by negligence (relevant under, inter alia, section 2(1) of the UK Unfair Contract Terms Act 1977);
• Liability for fraud or fraudulent misrepresentation;
• Liability for gross negligence or wilful misconduct, where such liability cannot be excluded under applicable law;
• A party's payment obligations under an Order Form.

15.4 Allocation of risk

You acknowledge that the limitations of liability in this Section 15 are an essential part of the bargain, that the fees we charge for Paid Services reflect this allocation of risk, and that, but for these limitations, we would not have made those services available on the terms set out here.

16. Indemnification

You will defend, indemnify, and hold harmless Livehopper and its affiliates, officers, directors, employees, and agents from and against any third-party claim, demand, action, loss, damage, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your use of the Offerings in breach of these Terms or applicable law; (b) Customer Data or any content you submit to a Community Channel; (c) infringement of any third-party right caused by your modifications, configurations, integrations, or combinations of the Software with other software or services; (d) your violation of any law or regulation; or (e) any wilful misconduct or negligence by you. We will (i) promptly notify you of the claim, (ii) give you sole control of the defence and settlement (provided that you may not settle any claim that imposes liability on us without our prior written consent), and (iii) provide reasonable cooperation at your expense.

17. Termination and suspension

17.1 Termination by you

You may stop using the Software at any time. If you have a Paid Service, you may terminate in accordance with Section 7.3 or with the cancellation procedure set out on the Cloud Marketplace through which you procured it.

17.2 Termination by us

We may suspend or terminate your access to any Offering, in whole or in part, with immediate effect:

• If you materially breach these Terms (including the Acceptable Use Policy) and fail to cure the breach (where curable) within fifteen (15) days of our notice;
• For non-payment in accordance with Section 7.7;
• Where required by law, court order, or regulatory authority;
• Where we reasonably believe your use poses a security, legal, or reputational risk to us or to other users; or
• If you become insolvent, enter administration or liquidation, or make an assignment for the benefit of creditors.

17.3 Effect of termination

On termination: (a) your right to use the relevant Website feature or Paid Service ceases; (b) accrued fees remain payable; and (c) Sections that by their nature should survive (including 8, 9, 10, 11, 14, 15, 16, this Section 17.3, 19, 20, 22, 23, and 25) will survive. Termination of these Terms does not revoke or restrict rights already granted to you under the Apache License 2.0 for the open-source Software.

17.4 Customer Data

If we provide Managed Hosting, on termination of that service we will, at your written request made within thirty (30) days of termination, make a one-time export of your Customer Data available in a commonly used machine-readable format, after which we may delete it from our systems in accordance with our retention schedule and applicable law.

18. Modifications to these Terms

We may update these Terms from time to time. The current version will always be available at these Terms and Conditions with the "Last Updated" date noted at the top. For non-material changes (typographical fixes, clarifications, contact details), the change is effective on posting. For material changes (changes that materially affect your rights or obligations, the fees, the liability allocation, the dispute-resolution mechanism, or the governing law), we will provide reasonable advance notice — typically at least thirty (30) days — by email (where we have your address), in-product notice, a Website banner, or a posting on our changelog. Your continued use of the Offerings after the effective date of a change constitutes acceptance of the updated Terms. If you do not accept a material change, your sole remedy is to stop using the Offerings before the effective date and, for Paid Services, to terminate in accordance with Section 17.1; we will provide a pro-rated refund of any pre-paid fees for the unused portion of the term.

19. Governing law and jurisdiction

19.1 Primary governing law

These Terms, and any non-contractual obligations arising out of or relating to them or the Offerings, are governed by and construed in accordance with the laws of France, without regard to its conflict-of-laws principles. Subject to Section 20 (Dispute resolution), the Tribunal de commerce de Versailles has exclusive jurisdiction over any dispute, claim, or matter arising out of or relating to these Terms.

20. Dispute resolution

20.1 Informal resolution first

Before commencing any formal proceeding, the parties will attempt in good faith to resolve any dispute by negotiation between persons with authority to settle. To start this process, send a written notice describing the dispute and the proposed resolution to legal@grengin.com (and to the address in Section 25). The parties will negotiate for at least thirty (30) days before either may commence court proceedings. This Section 20.1 does not prevent either party from seeking interim or injunctive relief from a competent court.

21. Force majeure

Neither party will be liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil disturbance, governmental action, embargoes, sanctions, labour disputes, internet or telecommunications outages, denial-of-service attacks, or failures of Cloud Provider Services or other third-party infrastructure. The affected party will use reasonable efforts to mitigate the impact and resume performance promptly.

22. General provisions

22.1 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, or, if not capable of enforcement at all, severed; the remaining provisions remain in full force and effect.

22.2 No waiver

A failure or delay in exercising any right or remedy under these Terms is not a waiver of that right or remedy. A single or partial exercise does not preclude further exercise.

22.3 Entire agreement

These Terms, together with the Privacy Policy, any Order Form, and any service-specific terms expressly incorporated by reference, constitute the entire agreement between the parties about their subject-matter and supersede all prior or contemporaneous communications, proposals, and agreements. The Apache License 2.0 separately governs the open-source Software. This Section does not exclude liability for fraudulent misrepresentation.

22.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, on notice to you.

22.5 No agency or partnership

Nothing in these Terms creates a partnership, agency, joint venture, employment, or fiduciary relationship between the parties.

22.6 Third-party beneficiaries

These Terms are for the benefit of the parties only. Except where expressly stated, no third party (including any Cloud Provider) has any right to enforce them. The Contracts (Rights of Third Parties) Act 1999 of England and Wales, and analogous laws in other jurisdictions, are excluded to the extent permitted.

22.7 Export controls

You may not use, export, re-export, or transfer the Offerings in violation of any applicable export-control or sanctions laws, including those of the European Union and France, the United States (including OFAC and the Export Administration Regulations), the United Kingdom, and the United Nations.

22.8 Anti-bribery and compliance

Each party will comply with all applicable anti-bribery and anti-corruption laws, including applicable European Union and French law, the U.S. Foreign Corrupt Practices Act, and the UK Bribery Act 2010.

23. Notices

23.1 Notices to Livehopper

Legal notices to Livehopper must be sent in writing to:

Notices are deemed received: (a) on delivery, if hand-delivered or sent by an internationally recognised courier with proof of delivery; or (b) on the next business day at the destination, if sent by email and an automated bounce is not received.

23.2 Notices to you

We may send notices to you at the email address you have provided to us, by in-product notification, or by posting on the Website. You are responsible for keeping your contact details current.

24. Language

These Terms are drafted in English. The English version is the governing version for all legal purposes. Translations may be provided for convenience; in the event of any inconsistency, the English version prevails. Where mandatory law requires another language, the relevant language version will govern as required by that law.

25. Contact information

25.1 General contact

• General queries: hello@grengin.com
• Licensing and commercial: licensing@grengin.com
• Legal notices: legal@grengin.com (and the postal address in Section 23)
• Privacy and data protection: privacy@grengin.com
• Security: security@grengin.com

25.3 Privacy contact

For privacy and data-protection enquiries, contact our privacy contact (Référent RGPD):

We will respond to privacy requests within the period prescribed by applicable law.

25.4 EU establishment

Livehopper is established in the European Union. No representative under Article 27 of the EU GDPR is required.

25.5 DMCA Designated Agent (United States)

Pursuant to 17 U.S.C. § 512(c)(2):

26. Version history

• Editorial update — 6 October 2026: "Grengin Cloud" is now called managed hosting by Grengin ("Managed Hosting"). No change to your rights or obligations.
• Version 2.0 — 7 September 2026: LIVEHOPPER EURL becomes the contracting entity; French governing law, EU processing, and the Perter code-owner and sub-processor relationship are reflected.
• Version 1.2 — last updated 14 August 2026: previous published Terms.
• Version 1.0 — 30 April 2026: initial publication.
• Last updated: 6 October 2026