Terms and Conditions

1. Introduction and acceptance of terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you", "User", or "Customer") and Perter Technology Solutions Private Limited ("Perter", "we", "us", or "our"), a private limited company incorporated under the Companies Act 2013 of India, having Corporate Identity Number U62099DL2024PTC425489 and its registered office at C-34, First Floor, Gali No-11, Plot No-5, Madhu Vihar, I.P Extension, East Delhi, India, 110092.

These Terms govern your access to and use of: (a) the Grengin software made available by us in source code, binary, container, or virtual machine image form (the "Software"); (b) the website at https://grengin.com and its sub-domains (the "Website"); (c) any technical support, managed hosting, training, professional services, or other paid services we offer (collectively, the "Paid Services"); and (d) any community, discussion, issue-tracking, or contribution channels we operate (the "Community Channels"). The Software, Website, Paid Services, and Community Channels are referred to collectively as the "Offerings".

You accept these Terms by any of the following actions: (i) downloading, installing, deploying, copying, running, or otherwise using the Software, including by launching a Grengin virtual machine image from any cloud marketplace; (ii) creating an account on the Website or for any Paid Service; (iii) clicking an "I Agree" or equivalent affirmative-acceptance control; (iv) signing an order form that incorporates these Terms by reference; or (v) accessing or using any Community Channel. If you do not agree to these Terms, you must not access or use any Offering.

If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity, in which case "you" and "Customer" mean that entity. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) and have full legal capacity to contract. Grengin is intended for businesses and professional developers; it is not directed at children, and we do not knowingly contract with persons under 18.

These Terms operate in addition to, and not in substitution for, the Grengin Sustainable Use License Version 1.0 (the "SUL") that governs the Software's source code and your rights of redistribution and modification. In the event of a conflict between these Terms and the SUL with respect to copyright licensing of the Software, the SUL prevails as to its specific subject-matter; in all other respects (Paid Services, Website use, Community Channels, billing, liability, governing law, dispute resolution), these Terms prevail.

2. Definitions

In these Terms, the following capitalised terms have the meanings given below.

"Cloud Marketplace" means a third-party online marketplace operated by a Cloud Provider, including AWS Marketplace, Microsoft Azure Marketplace and Microsoft AppSource, Google Cloud Marketplace, and OVHcloud Marketplace.

"Cloud Provider" means Amazon Web Services, Inc. and its affiliates ("AWS"); Microsoft Corporation and its affiliates ("Microsoft"); Google LLC and its affiliates ("Google"); OVH Groupe SA and its affiliates ("OVHcloud"); and any other third-party infrastructure, platform, or marketplace provider through which the Software is made available.

"Cloud Provider Services" means the underlying infrastructure, platform, marketplace, billing, and other services that a Cloud Provider supplies to you under your separate agreement with that Cloud Provider, including without limitation compute, storage, networking, identity and access management, key management, and metering.

"Commercial Use" means use of the Software by, or on behalf of, an organisation that does not qualify for Community Use under Section 4.3.

"Community Use" means use of the Software permitted on a no-fee basis under the SUL, as further described in Section 4.3.

"Contribution" means any source code, documentation, configuration, artwork, comment, suggestion, bug report, feature request, or other material that you submit to a Community Channel or any Grengin source-code repository.

"Customer Data" means any data, content, configurations, or information that you or your end users input into, store on, transmit through, or generate using the Software or any Paid Service.

"Documentation" means the user manuals, technical documentation, and other written materials that we make available for the Software, as updated from time to time.

"Effective Date" means the date you first accept these Terms in accordance with Section 1, or the date stated on an Order Form, whichever is later.

"Managed Hosting" means a Paid Service under which Perter (or its designated sub-processor) operates a Grengin instance on infrastructure managed by Perter on your behalf.

"Order Form" means an ordering document, online checkout, or marketplace transaction record under which you procure a Paid Service.

"Privacy Policy" means the document published at https://grengin.com/privacy-policy, as amended from time to time.

"Software" has the meaning given in Section 1, and includes any updates, upgrades, patches, or new versions we make available, but excludes any third-party software (including operating-system components and Cloud Provider Services) bundled with or required by the Software.

"SUL" means the Grengin Sustainable Use License Version 1.0 published at https://github.com/grengin-oss, as it may be updated from time to time for new releases.

"Technical Support" means a Paid Service under which Perter provides response to your technical queries and issues with the Software in accordance with a published support policy or written agreement.

"VM Image" means a virtual machine image, container image, machine image, AMI, or similar packaged distribution of the Software that we publish on a Cloud Marketplace.

3. About us — company information

Perter Technology Solutions Private Limited is required, under Section 12 of the Companies Act 2013 of India and Rule 26 of the Companies (Incorporation) Rules 2014, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the Consumer Protection (E-Commerce) Rules 2020, the UK Electronic Commerce (EC Directive) Regulations 2002, Article 5 of EU Directive 2000/31/EC (where applicable), and equivalent disclosure rules in other jurisdictions, to publish the following information.

For the contact details of our Grievance Officer, Consumer Grievance Officer, Data Protection Officer, DMCA Designated Agent, EU Representative, and UK Representative, see Section 25.

4. The Software and the Sustainable Use License

4.1 Source-available licensing

The Software is made available on a source-available basis under the Sustainable Use License Version 1.0. The SUL is not an Open Source Initiative (OSI) approved licence; it is a source-available licence with specific use-based restrictions. The full text of the SUL, together with our source-code repositories, is published at https://github.com/grengin-oss. By downloading, accessing, copying, modifying, or distributing the Software, you also accept the SUL.

These Terms are additional to, and do not modify, your rights and obligations under the SUL with respect to copying, modifying, and redistributing the Software's source code. Nothing in these Terms restricts any right that the SUL expressly grants you, except where you are using a Paid Service or Community Channel, in which case the relevant Sections of these Terms govern.

4.2 Source repositories

The canonical source-code repositories for Grengin are hosted on GitHub at https://github.com/grengin-oss. Your use of GitHub is governed by GitHub's own terms of service. We do not control, and are not responsible for, GitHub's availability, security, or terms.

4.3 Community Use vs Commercial Use

Subject to the SUL, the Software is licensed at no fee for the following uses (collectively, "Community Use"):

• Use by an individual for personal or professional development not generating revenue;
• Use by a non-profit organisation, educational institution, or registered charity;
• Use by an organisation whose annual revenue (calculated on a consolidated group basis, in U.S. dollars or the equivalent at the prevailing exchange rate) is less than five million U.S. dollars (USD 5,000,000) in the most recent completed fiscal year;
• Internal-use tools that do not directly or indirectly generate revenue; and
• Use by an open source project licensed under an OSI-approved licence, where the Software is used to develop, build, test, or distribute that project.

Any other use, including without limitation use by an organisation with annual revenue of USD 5,000,000 or more, requires a Commercial Use licence from Perter. Contact licensing@grengin.com.

4.4 Transition period for revenue threshold

If your organisation's annual revenue first exceeds USD 5,000,000 during a period in which you are using the Software under Community Use, you have ninety (90) calendar days from the end of the fiscal year in which the threshold was first exceeded to either (a) cease Commercial Use of the Software or (b) obtain a Commercial Use licence from Perter. During the 90-day transition period, your continued use of the Software is permitted on a no-fee basis.

4.5 Activities requiring a separate written agreement

Without prejudice to any rights expressly granted in the SUL, you must not, without a separate signed written agreement with Perter:

• Offer the Software, or any substantial part of its functionality, as a hosted, managed, or "as a service" offering to any third party (whether or not for a fee);
• Operate, host, or distribute a service that competes with any Paid Service offered or announced by Perter;
• Rebrand, white-label, or remove or obscure any Perter trademark, logo, copyright notice, licence notice, or attribution from the Software;
• Circumvent, disable, bypass, or interfere with any licence-validation, telemetry, feature-gating, or technical-protection mechanism that we may include in or with the Software; or
• Distribute the Software or any modified version under a name or branding likely to cause confusion with Grengin or Perter.

4.6 Cloud Provider terms apply in addition

Your use of any VM Image deployed on a Cloud Provider also subjects you to the terms of your separate agreement with the relevant Cloud Provider, including the AWS Customer Agreement, the Microsoft Customer Agreement and Microsoft Online Services Terms, the Google Cloud Platform Terms of Service, and the OVHcloud Terms of Service, as applicable. We are not a party to those agreements.

5. VM images on cloud marketplaces

5.1 Distribution model

We publish VM Images of the Software on Cloud Marketplaces operated by AWS, Microsoft, Google, and OVHcloud. When you launch or subscribe to a Grengin VM Image on a Cloud Marketplace, you enter into a relationship with the Cloud Provider for the underlying infrastructure and a relationship with us for the Software (and, if applicable, the Paid Service) running on it.

5.2 Allocation of responsibility

Perter is responsible only for the Software image we publish. The Cloud Provider is solely responsible — under your separate agreement with that Cloud Provider — for the Cloud Provider Services, including:

• The availability, performance, and security of compute, storage, networking, and identity services;
• Billing, invoicing, currency conversion, refunds, taxes, and metering of Cloud Provider Services;
• Service-level commitments, outages, and credits relating to the Cloud Provider Services;
• The configuration and security of your cloud account, IAM policies, encryption keys, snapshots, and network controls; and
• Data residency arising from your choice of region or zone.

5.3 Charges are separate

Cloud Provider charges are separate from any fees we may charge for Paid Services. We do not control, set, or receive Cloud Provider charges, and we are not liable for them. You are solely responsible for monitoring your Cloud Provider consumption and bills.

5.4 Cloud Provider not a party

The Cloud Provider is not a party to these Terms, makes no warranty as to the Software, and has no liability under these Terms. Where you procure a Paid Service through a Cloud Marketplace, the Cloud Provider acts solely as a transactional or billing agent in accordance with its marketplace rules. Any conflict between these Terms and a Cloud Marketplace's mandatory buyer rules (for example, a marketplace cancellation or refund policy) will be resolved in favour of the marketplace's mandatory rules to the extent strictly required, with the remainder of these Terms continuing in full force.

5.5 Customer responsibility for the deployment

You are solely responsible for sizing, configuring, monitoring, patching the operating-system layer of, backing up, and securing access to the Cloud Provider resources on which Grengin is deployed. Unless you have purchased Managed Hosting from us, we do not have access to your cloud account or to the data processed by the Software inside your account.

6. Eligibility and account registration

6.1 Eligibility

You may use the Offerings only if you (a) are at least 18 years of age (or the age of majority in your jurisdiction, if higher), (b) have full legal capacity to contract under your applicable law, (c) are not barred from receiving the Offerings under applicable export controls, sanctions, or other laws, and (d) accept and comply with these Terms.

6.2 No account required for Community Use

For Community Use of the Software, no Perter account is required. You may, however, be required to create an account with the relevant Cloud Provider, GitHub, or another third party.

6.3 Accounts for Paid Services and Website features

To purchase a Paid Service, contribute to certain Community Channels, or use certain Website features, you must register an account and provide accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us at hello@grengin.com promptly upon learning of any unauthorised use of your account.

6.4 Verification and refusal

We may verify the information you provide and, in our reasonable discretion, refuse, suspend, or terminate accounts where information is inaccurate, incomplete, or where we have a reasonable belief of misuse, fraud, or breach of these Terms.

7. Paid Services — Technical Support and Managed Hosting

7.1 Currently offered Paid Services

We currently offer two Paid Services: Technical Support and Managed Hosting. Detailed descriptions, scope, and pricing for each Paid Service are published at https://grengin.com/pricing or set out in an Order Form. We may, in the future, offer an Enterprise tier; any such tier will be governed by these Terms together with any additional service-specific terms we publish or agree with you in writing.

7.2 Order, fees, and currency

Fees for Paid Services are payable as specified on the Order Form, the pricing page, or the Cloud Marketplace listing. Unless otherwise agreed in writing, all fees are payable in advance, are non-refundable except as required by mandatory law (see Section 7.6), and are stated exclusive of all applicable taxes (see Section 7.5).

7.3 Subscription term and renewal

Unless otherwise stated on the Order Form, Paid Services are provided on a subscription basis. Subscriptions auto-renew for successive periods equal to the initial term unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current term. For consumer subscriptions sold online, we comply with applicable auto-renewal disclosure laws (including the U.S. Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), the California Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600–17606) as amended by AB 2863, and the U.S. Federal Trade Commission's Negative Option Rule (16 C.F.R. Part 425)). You may cancel an online subscription at any time using the same medium in which you signed up; instructions are provided in your account dashboard and in the post-purchase acknowledgement email.

7.4 Service levels

Unless a written service-level agreement (SLA) is signed between you and us, or is published as part of an Enterprise tier, all Paid Services are provided on a commercially reasonable best-effort basis only, with no committed availability, response, or resolution times. No SLA applies to Community Use.

7.5 Taxes

All fees are exclusive of all applicable taxes, levies, and duties, including without limitation: India Goods and Services Tax (GST) under the Central Goods and Services Tax Act 2017, the Integrated Goods and Services Tax Act 2017, and applicable State GST legislation; UK and EU value-added tax (VAT); U.S. state and local sales/use tax; Canadian GST/HST/PST/QST; and Australian GST. We will charge applicable taxes in addition to the stated fee. Where you are required by law to deduct withholding tax from a payment to us, you must provide us with the relevant tax certificate (for India, Form 16A) within statutory timelines and gross up the payment if so required by the Order Form.

7.6 Refunds

Refund policies are set out at https://grengin.com/pricing and on each applicable Cloud Marketplace listing. Statutory rights to a refund or rescission that cannot be excluded by law (see Sections 14, 15, and 19) are not affected.

7.7 Suspension for non-payment

We may suspend a Paid Service if any undisputed fee is more than thirty (30) days overdue, on at least seven (7) days' prior written notice. Suspension does not relieve you of the obligation to pay accrued fees.

8. Acceptable Use Policy

You must not use any Offering, and must not permit any third party to use any Offering, to:

1. Violate any applicable law, regulation, sanction, court order, or third-party right;
2. Infringe any patent, trademark, copyright, trade secret, or other proprietary right;
3. Host, display, upload, modify, publish, transmit, store, update, or share any content that is obscene, paedophilic, harmful to a child, defamatory, harassing, threatening, or that promotes enmity on the basis of religion, caste, race, ethnicity, gender, or any other protected characteristic;
4. Host, display, upload, transmit, or share any content that threatens the unity, integrity, defence, security, or sovereignty of any country, friendly relations between States, or public order, or that incites the commission of any cognisable offence;
5. Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
6. Knowingly communicate misinformation, or content that is patently false or misleading and is published with intent to mislead, harass, or cause injury for financial gain;
7. Transmit or distribute any virus, worm, ransomware, or other malicious code, or any code designed to interrupt, destroy, or limit the functionality of any computer resource;
8. Circumvent, disable, or interfere with security, authentication, licence-validation, rate-limiting, or other technical-protection features;
9. Reverse engineer, decompile, or disassemble any non-source-available proprietary component of the Offerings, except to the extent permitted by mandatory law;
10. Use the Software, in violation of Section 4.5, to provide a hosted, managed, or "as a service" offering of Grengin to a third party without a separate written agreement; or
11. Probe, scan, or test the vulnerability of the Offerings, or breach any security or authentication measure, except under a documented responsible-disclosure programme.

This Acceptable Use Policy is required by, and aligns with, Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021. We reserve the right to investigate suspected breaches and to suspend or terminate access where reasonably necessary, and we will cooperate with lawful requests from courts and competent authorities.

9. Intellectual property

9.1 Our intellectual property

As between you and us, Perter and its licensors own all intellectual property rights in and to the Offerings, including the Software, the Website, the Documentation, all trademarks, service marks, logos, trade names (including "Grengin" and "Perter"), and all derivative works. Except for the limited rights expressly granted in the SUL and in Section 7 in respect of Paid Services, no licence to any of our intellectual property is granted to you, whether by implication, estoppel, or otherwise.

9.2 No implied trademark licence

The SUL grants you a copyright licence only. It does not grant you any right to use the "Grengin" or "Perter" trademarks, logos, or trade dress. Any use of those marks (including in the names of derivative or modified versions you redistribute) requires our prior written consent.

9.3 Customer Data and configurations

You retain all right, title, and interest in and to your Customer Data and your specific configurations of the Software. You grant us only the limited, non-exclusive licence necessary to provide the Paid Services to you (for example, to access logs you submit with a support ticket, or to operate Managed Hosting on your behalf).

9.4 Feedback

If you provide us with feedback, comments, or suggestions about the Offerings, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable licence to use that feedback for any purpose, without any obligation to you.

10. User content and data

10.1 Customer Data on your infrastructure

Where you self-host the Software (including via a VM Image on your own Cloud Provider account), Customer Data resides on infrastructure controlled by you. We do not access Customer Data on your VM Image unless you grant us access (for example, by attaching logs to a support ticket or by purchasing Managed Hosting under which access is necessary).

10.2 Data shared with us

Data you share with us — including registration details, billing information, support tickets, error reports, telemetry (where enabled), and Community Channel posts — is processed in accordance with our Privacy Policy at https://grengin.com/privacy-policy, which is incorporated into these Terms by reference.

10.3 Your responsibility for Customer Data

You are solely responsible for the lawfulness, accuracy, and integrity of Customer Data, for obtaining all necessary consents and notices required to process it, for backing it up, and for complying with all data-protection, export-control, and content laws applicable to it. We have no obligation to monitor Customer Data, but may remove or disable access to content where required by law or by these Terms.

11. Privacy and data protection

11.1 Privacy Policy and data controller

Personal data we collect directly is processed by Perter as the data controller, data fiduciary, or equivalent under applicable law. Our Privacy Policy at https://grengin.com/privacy-policy describes what we collect, the legal basis for processing, retention, your rights, and how to exercise them.

11.2 Multi-jurisdictional compliance

We design our personal-data practices to comply with the following laws as applicable to you:

• India — the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and the Digital Personal Data Protection Act 2023 with the Digital Personal Data Protection Rules 2025 (as their substantive obligations come into force);
• United Kingdom — the UK General Data Protection Regulation and the Data Protection Act 2018;
• European Union and Ireland — Regulation (EU) 2016/679 (the GDPR) and the e-Privacy Directive 2002/58/EC as transposed nationally;
• United States — California — the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civ. Code §§ 1798.100 et seq.), and the "Shine the Light" law (§ 1798.83);
• Canada — the Personal Information Protection and Electronic Documents Act (PIPEDA), the Quebec Act respecting the protection of personal information in the private sector ("Law 25"), and substantially similar provincial laws;
• Australia — the Privacy Act 1988 (Cth) and the Australian Privacy Principles;
• New Zealand — the Privacy Act 2020 and the Information Privacy Principles; and
• Singapore — the Personal Data Protection Act 2012.

11.3 International transfers

Personal data may be transferred to, and processed in, India and other jurisdictions where we, our affiliates, or our service providers operate. Where required, we rely on lawful transfer mechanisms including the European Commission's Standard Contractual Clauses (Decision (EU) 2021/914), the UK International Data Transfer Addendum or IDTA, and equivalent safeguards under PIPEDA/Law 25 and the PDPA.

11.4 Data Protection Officer

The contact details of our Data Protection Officer, our EU Article 27 Representative, and our UK Article 27 Representative are set out in Section 25.

11.5 California "Do Not Sell or Share" and sensitive personal information

We do not sell or share personal information of California residents for cross-context behavioural advertising as those terms are defined under the CPRA, and we honour Global Privacy Control signals. A "Your Privacy Choices" / "Do Not Sell or Share My Personal Information" link is provided on our Website homepage as required by Cal. Civ. Code § 1798.135.

12. Third-party services

The Offerings may interoperate with, link to, or rely on services operated by third parties — including Cloud Providers, GitHub, payment processors (such as Stripe, Razorpay, or others), email providers, analytics providers, and identity providers. Your relationship with each third party is governed by that third party's own terms, and we are not responsible for the availability, content, security, or terms of any third-party service. Inclusion of, or interoperability with, a third-party service does not imply endorsement.

13. Contributions, Community Channels, and the CLA

13.1 Contributor License Agreement

Before contributing source code or other substantive material to a Grengin source-code repository, you must accept Perter's Contributor License Agreement ("CLA") published at https://github.com/grengin-oss. The CLA includes a copyright licence to Perter, a patent licence, an originality representation, and a right for Perter to relicense Contributions under additional licences, including future commercial or open source licences.

13.2 Community Channel posts

When you post to a public Community Channel (including GitHub issues, pull requests, discussion forums, Discord servers, or comment sections), you grant Perter a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable licence to use, reproduce, modify, display, distribute, and create derivative works from your post, and to incorporate it into the Offerings or related materials, in any media now known or later developed.

13.3 Moderation

We may moderate, edit, or remove any Community Channel post that breaches these Terms, the Acceptable Use Policy, or any community guidelines we publish. We exercise this discretion under United States Communications Decency Act § 230(c) where applicable; nothing in this Section creates an enforceable promise to moderate any specific content or in any particular way.

13.4 No employment or compensation

Contributions are made voluntarily. They do not create any employment, partnership, agency, or fiduciary relationship, and confer no right to compensation.

14. Disclaimers and warranties

14.1 "AS IS"

To the maximum extent permitted by applicable law, the Software is provided "AS IS" and "AS AVAILABLE", with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise. This mirrors and supplements the warranty disclaimer in Section 8 of the SUL.

14.2 Paid Services

We will provide Paid Services with reasonable care and skill. Subject to that, and to the extent permitted by applicable law, all other warranties — including any warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, uninterrupted or error-free operation, or compatibility with any particular configuration — are excluded. We do not warrant that the Offerings will meet your requirements, that defects will be corrected, or that the Offerings are free of viruses or harmful components.

14.3 No exclusion of mandatory consumer rights

Sections 14.1 and 14.2 do not exclude or restrict any right that cannot be excluded under mandatory law applicable to you, including consumer rights under the laws referred to in Section 19.

15. Limitation of liability

15.1 Excluded losses

To the maximum extent permitted by applicable law, in no event will Perter, its affiliates, officers, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data, however caused and on any theory of liability (whether in contract, tort including negligence, breach of statutory duty, or otherwise), even if advised of the possibility of such damages.

15.2 Liability cap

To the maximum extent permitted by applicable law, Perter's aggregate liability arising out of or relating to the Offerings and these Terms in any twelve-month period is capped at the greater of (a) the fees you actually paid to Perter for the relevant Paid Service in the twelve months preceding the event giving rise to the claim, and (b) the higher of one thousand Indian Rupees (INR 1,000) and one hundred U.S. dollars (USD 100). For Community Use where no fees have been paid, the cap is the amount in (b).

15.3 Carve-outs from the cap and exclusions

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including:

• Liability for death or personal injury caused by negligence (relevant under, inter alia, section 2(1) of the UK Unfair Contract Terms Act 1977);
• Liability for fraud or fraudulent misrepresentation;
• Liability for gross negligence or wilful misconduct, where such liability cannot be excluded under applicable law (including Indian law);
• Liability under any non-excludable consumer guarantee or statutory right (see Section 19); and
• A party's payment obligations under an Order Form.

15.4 Allocation of risk

You acknowledge that the limitations of liability in this Section 15 are an essential part of the bargain, that the fees we charge (or do not charge, in the case of Community Use) reflect this allocation of risk, and that, but for these limitations, we would not have made the Offerings available on the terms set out here.

16. Indemnification

You will defend, indemnify, and hold harmless Perter and its affiliates, officers, directors, employees, and agents from and against any third-party claim, demand, action, loss, damage, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your use of the Offerings in breach of these Terms or applicable law; (b) Customer Data or any content you submit to a Community Channel; (c) infringement of any third-party right caused by your modifications, configurations, integrations, or combinations of the Software with other software or services; (d) your violation of any law or regulation; or (e) any wilful misconduct or negligence by you. We will (i) promptly notify you of the claim, (ii) give you sole control of the defence and settlement (provided that you may not settle any claim that imposes liability on us without our prior written consent), and (iii) provide reasonable cooperation at your expense.

17. Termination and suspension

17.1 Termination by you

You may stop using the Software at any time. If you have a Paid Service, you may terminate in accordance with Section 7.3 or with the cancellation procedure set out on the Cloud Marketplace through which you procured it.

17.2 Termination by us

We may suspend or terminate your access to any Offering, in whole or in part, with immediate effect:

• If you materially breach these Terms (including the Acceptable Use Policy) or the SUL and fail to cure the breach (where curable) within fifteen (15) days of our notice;
• For non-payment in accordance with Section 7.7;
• Where required by law, court order, or regulatory authority;
• Where we reasonably believe your use poses a security, legal, or reputational risk to us or to other users; or
• If you become insolvent, enter administration or liquidation, or make an assignment for the benefit of creditors.

17.3 Effect of termination

On termination: (a) your right to use the relevant Offering ceases; (b) your obligations under the SUL with respect to copies of the Software you continue to hold (including notices, redistribution conditions, and any continuing obligations relating to derivative works) survive in accordance with the SUL; (c) accrued fees remain payable; and (d) Sections that by their nature should survive (including 4.5, 8, 9, 10, 11, 14, 15, 16, this Section 17.3, 19, 20, 22, 23, and 25) will survive.

17.4 Customer Data

If we provide Managed Hosting, on termination of that service we will, at your written request made within thirty (30) days of termination, make a one-time export of your Customer Data available in a commonly used machine-readable format, after which we may delete it from our systems in accordance with our retention schedule and applicable law (including the 180-day retention obligation under Rule 3(1)(h) of the Indian IT Rules 2021 in respect of certain user information).

18. Modifications to these Terms

We may update these Terms from time to time. The current version will always be available at https://grengin.com/terms-and-conditions with the "Last Updated" date noted at the top. For non-material changes (typographical fixes, clarifications, contact details), the change is effective on posting. For material changes (changes that materially affect your rights or obligations, the fees, the liability allocation, the dispute-resolution mechanism, or the governing law), we will provide reasonable advance notice — typically at least thirty (30) days — by email (where we have your address), in-product notice, a Website banner, or a posting on our changelog. Your continued use of the Offerings after the effective date of a change constitutes acceptance of the updated Terms. If you do not accept a material change, your sole remedy is to stop using the Offerings before the effective date and, for Paid Services, to terminate in accordance with Section 17.1; we will provide a pro-rated refund of any pre-paid fees for the unused portion of the term.

19. Governing law, jurisdiction, and jurisdiction-specific provisions

19.1 Primary governing law

These Terms, and any non-contractual obligations arising out of or relating to them or the Offerings, are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. Subject to Section 20 (Dispute Resolution) and the jurisdiction-specific provisions below, the courts at New Delhi, India have exclusive supervisory jurisdiction over any dispute, claim, or matter arising out of or relating to these Terms.

19.2 Jurisdiction-specific provisions

The provisions in this Section 19.2 apply in addition to the rest of these Terms, and prevail over any conflicting provision to the extent strictly required by mandatory law in the relevant jurisdiction.

Due to length, jurisdiction-specific provisions for India, UK, EU/Ireland, US, Canada, Australia, New Zealand, Singapore, and other jurisdictions are incorporated by reference from the full terms document.

20. Dispute resolution

20.1 Informal resolution first

Before commencing any formal proceeding, the parties will attempt in good faith to resolve any dispute by negotiation between persons with authority to settle. To start this process, send a written notice describing the dispute and the proposed resolution to legal@grengin.com (and to the address in Section 25). The parties will negotiate for at least thirty (30) days before either may commence arbitration or court proceedings. This Section 20.1 does not prevent either party from seeking interim or injunctive relief from a competent court.

20.2 Arbitration in India

Subject to Section 19.2 and Section 20.3, any dispute, controversy, or claim arising out of, in connection with, or relating to these Terms — including its existence, validity, interpretation, performance, breach, or termination — that is not resolved under Section 20.1 will be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act 1996 (India), as amended. The arbitration will be conducted by a sole arbitrator appointed by mutual agreement of the parties; failing agreement within thirty (30) days of one party's written notice invoking arbitration, the sole arbitrator will be appointed by the High Court of Delhi under section 11 of the Act. The seat of arbitration is New Delhi, India, and the courts at New Delhi will have exclusive supervisory jurisdiction over the arbitration. The venue of hearings will be New Delhi, provided that the arbitrator may direct that procedural meetings be conducted virtually or at any other location for convenience without affecting the seat. The language of the arbitration is English. The arbitral award is final and binding. Either party may apply for interim or conservatory relief under section 9 of the Act to a court of competent jurisdiction at the seat. Each party will keep the existence and content of the arbitration confidential, except as required for enforcement or by law (consistent with section 42A of the Act).

20.3 Jurisdiction-specific dispute mechanisms

The dispute-resolution mechanisms applicable to consumers in the United States (Section 19.2.4), Canada/Quebec (Section 19.2.5), the European Union/Ireland and the United Kingdom (Sections 19.2.2 and 19.2.3), Australia (Section 19.2.6), and other jurisdictions where mandatory law so provides, override Section 20.2 to the extent strictly required.

21. Force majeure

Neither party will be liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil disturbance, governmental action, embargoes, sanctions, labour disputes, internet or telecommunications outages, denial-of-service attacks, or failures of Cloud Provider Services or other third-party infrastructure. The affected party will use reasonable efforts to mitigate the impact and resume performance promptly.

22. General provisions

22.1 Severability

If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, or, if not capable of enforcement at all, severed; the remaining provisions remain in full force and effect.

22.2 No waiver

A failure or delay in exercising any right or remedy under these Terms is not a waiver of that right or remedy. A single or partial exercise does not preclude further exercise.

22.3 Entire agreement

These Terms, together with the SUL, the Privacy Policy, any Order Form, and any service-specific terms expressly incorporated by reference, constitute the entire agreement between the parties about their subject-matter and supersede all prior or contemporaneous communications, proposals, and agreements. This Section does not exclude liability for fraudulent misrepresentation.

22.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, on notice to you.

22.5 No agency or partnership

Nothing in these Terms creates a partnership, agency, joint venture, employment, or fiduciary relationship between the parties.

22.6 Third-party beneficiaries

These Terms are for the benefit of the parties only. Except where expressly stated, no third party (including any Cloud Provider) has any right to enforce them. The Contracts (Rights of Third Parties) Act 1999 of England and Wales, and analogous laws in other jurisdictions, are excluded to the extent permitted.

22.7 Export controls

You may not use, export, re-export, or transfer the Offerings in violation of any applicable export-control or sanctions laws, including those of India, the United States (including OFAC and the Export Administration Regulations), the United Kingdom, the European Union, and the United Nations.

22.8 Anti-bribery and compliance

Each party will comply with all applicable anti-bribery and anti-corruption laws, including India's Prevention of Corruption Act 1988, the U.S. Foreign Corrupt Practices Act, and the UK Bribery Act 2010.

23. Notices

23.1 Notices to Perter

Legal notices to Perter must be sent in writing to:

Notices are deemed received: (a) on delivery, if hand-delivered or sent by an internationally recognised courier with proof of delivery; or (b) on the next business day at the destination, if sent by email and an automated bounce is not received.

23.2 Notices to you

We may send notices to you at the email address you have provided to us, by in-product notification, or by posting on the Website. You are responsible for keeping your contact details current.

24. Language

These Terms are drafted in English. The English version is the governing version for all legal purposes. Translations may be provided for convenience; in the event of any inconsistency, the English version prevails. Where mandatory law (including the Quebec Charter of the French Language for Quebec consumers, or the right under Rule 3(1)(a) of the Indian IT Rules 2021 to receive policies in any of the 22 languages in the Eighth Schedule of the Constitution of India) requires another language, the relevant language version will govern as required by that law.

25. Contact information and statutory officers

25.1 General contact

• General queries: hello@grengin.com
• Licensing and commercial: licensing@grengin.com
• Legal notices: legal@grengin.com (and the postal address in Section 23)
• Privacy and data protection: privacy@grengin.com
• Security: security@grengin.com

25.2 Grievance Officer

For the purposes of (a) Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 (India), and (b) Rule 4(5) of the Consumer Protection (E-Commerce) Rules 2020 (India):

Service-level commitments under the IT Rules 2021: we will acknowledge any complaint within 24 hours of receipt and resolve it within 15 days, save that complaints concerning content covered by Rule 3(1)(b) sub-clauses (ii), (iii), (v), (vi), (vii), (viii), (ix), or (x) of the IT Rules will be resolved within 72 hours, and complaints regarding non-consensual intimate or morphed imagery within 24 hours.

Service-level commitments under the Consumer E-Commerce Rules 2020: consumer complaints will be acknowledged within 48 hours and resolved within one month (30 days) of receipt. A unique ticket number will be issued for each complaint to enable tracking.

If you are not satisfied with the Grievance Officer's decision under the IT Rules 2021, you may appeal to the Grievance Appellate Committee at https://www.gac.gov.in within 30 days, in accordance with Rule 3A of those Rules.

25.3 Data Protection Officer

For the purposes of the Digital Personal Data Protection Act 2023 (India), the GDPR (EU and UK), the Personal Data Protection Act 2012 (Singapore), Quebec's Law 25, and equivalent laws in other jurisdictions:

We will respond to data-protection grievances within the period prescribed by the applicable law (and, for India, within the period prescribed by the Digital Personal Data Protection Rules once notified). Indian data principals may approach the Data Protection Board of India after exhausting our internal grievance process.

25.4 EU and UK Article 27 Representatives

We have not currently appointed representatives in the European Union or the United Kingdom under Article 27 of the GDPR or the UK GDPR. Our processing of personal data of EU and UK data subjects is presently occasional, does not include large-scale processing of special-category data, and is unlikely to result in a risk to the rights and freedoms of data subjects, such that we rely on the derogation in Article 27(2)(a) of the GDPR / UK GDPR. We will appoint and publish the contact details of an EU representative and a UK representative as soon as our processing requires it. In the interim, EU and UK data subjects may contact our Data Protection Officer at the details in Section 25.3.

25.5 DMCA Designated Agent (United States)

Pursuant to 17 U.S.C. § 512(c)(2):

The agent is also registered with the U.S. Copyright Office at https://dmca.copyright.gov/.

26. Effective date and version history

• Version 1.0 — 30 April 2026: initial publication.
• Last Updated: 29 April 2026